Privacy Policy

This Privacy Policy explains how PKSTORES LLC ("PKStores", "we", "us") collects, uses and protects personal data when you use our website www.pkstoresllc.com and the PKStores mobile app (together, the "Services"). PKStores is based in Dubai, United Arab Emirates.

1. Data we collect

Data you give us

Account: your name, email address, phone number and password (stored only as a secure one-way hash, never in readable form).
Addresses: recipient name, phone number, emirate, city and delivery address in your address book.
Orders: the products you order, prices, delivery and payment method, order notes, and the name, email, phone number and delivery address used for each order.
Returns: the items you return and the reasons you give.
Product reviews: the name, rating, title and text you submit, and an optional email address (your email is never shown publicly).
Newsletter: your email address if you subscribe.
Messages: anything you send us when you contact us by email, phone or WhatsApp.

Data created when you use the Services

Your cart, wishlist, reward points balance and history, notifications and notification preferences.
Checkout verification: to protect orders, we send a one-time code to your account email before an order is placed. Only a secure hash of the code is stored, and it expires after a short time.
Security and technical data: IP address, device/browser information and request times, used to keep the Services secure (for example sign-in protection, rate limiting and fraud prevention) and to diagnose errors.
Mobile app: the app stores your sign-in tokens and, if you shop as a guest, a cart identifier on your device so you stay signed in and keep your cart.

2. How we use your data

To create and manage your account and let you sign in.
To process, deliver and support your orders, returns and gift vouchers, and to issue invoices.
To verify checkout contact details and prevent fraud and abuse.
To send service messages about your account and orders (for example order confirmations, status updates and password resets). These are part of the service and are sent even if you do not subscribe to the newsletter.
To run the reward points programme.
To publish product reviews after we approve them.
To send our newsletter, only if you subscribe. You can unsubscribe at any time in your account notification settings or by contacting us.
To meet our legal, tax and accounting obligations.

3. Payments

We currently accept cash on delivery only. We do not collect or store bank card details.

4. Cookies and similar technologies

The website uses one essential session cookie to keep you signed in, keep your cart and protect forms against misuse. We do not use advertising or analytics cookies, and the Services do not contain advertising or analytics tracking.

5. Who we share data with

We do not sell your personal data. We share it only as needed to run the Services:

Delivery: we may share the name, phone number and delivery address on an order with our delivery partners or delivery service providers where necessary to deliver the order.
Hosting infrastructure: our hosting infrastructure, which stores the Services and their data and is also used to send service emails.
Content delivery: some pages load files or images from third-party content networks, which receive your IP address when your browser requests them.
Authorities: when required by law or to protect our rights, customers or the public.

Links to WhatsApp and to our social media pages open those services, which have their own privacy policies.

6. How long we keep data

Account, address book, wishlist, cart and notification data: until you delete your account.
Orders, invoices, returns, reward points history and gift vouchers: for as long as needed for business, tax and accounting records under applicable UAE law, including after you delete your account.
Checkout verification codes and security records: for a short period only.
Newsletter: until you unsubscribe or delete your account.

7. Deleting your account

You can delete your account at any time in the app or on the website (My Account → Delete Account). Deletion is immediate: your profile, contact details, addresses, wishlist, cart, notifications and newsletter subscription are deleted, your name is removed from your reviews, and you are signed out on all devices. Order, invoice, return, reward points and gift voucher records are kept as described in section 6, no longer linked to an account anyone can sign in to. If you cannot sign in, use Forgot password, or contact us from the email address registered on your account; after confirming the account is yours, we delete it in the same way. More details: www.pkstoresllc.com/account-deletion.

8. Your choices and rights

View and update your profile and addresses in your account.
Change your notification and newsletter preferences in your account.
Delete your account as described above.
Contact us to ask about the personal data we hold about you or to make any other privacy request.

9. Security

We protect your data with encrypted connections (HTTPS), hashed passwords and verification codes, access controls and limits on repeated attempts. No online service can be completely secure, so please keep your password private.

10. Changes to this policy

We may update this policy. The latest version is always available on this page.

11. Contact us

PKSTORES LLC, Dubai, United Arab Emirates
Email: info@pkstoresllc.com
Phone / WhatsApp: +971 55 210 9544