Return Policy

# PKStores LLC – Return & Refund Policy **Website:** [www.pkstoresllc.com](http://www.pkstoresllc.com) **Customer Support / WhatsApp:** +971 55 210 9544 **Effective Date:** 16 September 2026 At **PKStores LLC**, we want our customers to have a smooth shopping experience. This Return & Refund Policy explains the conditions and process for returning eligible products and receiving a refund. ## 1. Return Eligibility Customers may request a return for an eligible product within the applicable return period stated on the product listing or order information. To be eligible for a return, the product must generally: * Be unused or in an acceptable condition as required for the applicable return reason * Be returned with its original packaging, where applicable * Include the original accessories, manuals, tags, and other items supplied with the product * Include the original invoice or order information * Not have been damaged through misuse, negligence, or improper handling * Not have been altered, repaired, or modified without authorization Certain products may have different return conditions due to their nature, hygiene requirements, manufacturer restrictions, or applicable law. ## 2. Products That May Not Be Eligible for Return Returns may not be accepted for products that are: * Used, damaged, or altered by the customer * Missing original accessories or components * Missing serial numbers, labels, or identifying marks * Damaged due to improper handling or misuse * Personalized or specially made to customer specifications, where applicable * Subject to hygiene or health restrictions where return is not permitted * Otherwise excluded from return under the applicable product or marketplace terms Any mandatory consumer rights under applicable UAE law remain unaffected. ## 3. Return Request Process To request a return, customers should contact PKStores Customer Support: **WhatsApp:** +971 55 210 9544 **Website:** [www.pkstoresllc.com](http://www.pkstoresllc.com) The customer may be required to provide: * Order number * Invoice or proof of purchase * Product name/model * Reason for the return * Photos or videos of the product and its condition * Other information reasonably required to evaluate the request PKStores will review the request and provide return instructions where the product is eligible. ## 4. Product Condition Customers should handle products carefully before returning them. Where a product is being returned because of a defect, incorrect item, missing component, or other issue, customers should provide clear photographs or video evidence when requested. PKStores may inspect the returned product to verify its condition and the reason for the return. ## 5. Original Packaging and Accessories Where applicable, customers should return the product with: * Original box/packaging * Accessories * Manuals * Cables * Chargers * Tags * Warranty documentation * Other items supplied with the original order Missing components or damage may affect return eligibility or the amount of any applicable refund, subject to applicable law. ## 6. Return Shipping Return shipping arrangements and responsibility may depend on the reason for the return and the applicable product or marketplace terms. PKStores will provide the customer with the applicable return instructions after the return request has been reviewed. Customers should not send products to PKStores without receiving return instructions where such instructions are required. ## 7. Return Inspection After PKStores receives the returned product, the item may be inspected to verify: * Product identity * Condition * Completeness * Reason for return * Any reported defect or issue * Compliance with the applicable return conditions The inspection process may take reasonable time depending on the product and circumstances. ## 8. Refund Processing **Refunds will be issued within 7 days after PKStores receives the returned product**, provided that the return has been approved and meets the applicable return conditions. The 7-day period begins when PKStores confirms receipt of the returned product. Refunds may be subject to completion of the return inspection and verification process. ## 9. Refund Method Approved refunds will generally be processed using the original payment method, where technically and reasonably possible. Depending on the payment provider, bank, card issuer, or marketplace, the time for the refunded amount to appear in the customer's account may vary after PKStores processes the refund. For cash-on-delivery or other payment methods where refunding to the original payment method is not possible, PKStores may request the information required to process the refund through an available alternative method. ## 10. Partial Refunds Where permitted by the applicable return terms and law, a refund may be adjusted if: * Products are returned incomplete * Accessories or components are missing * The product has been damaged after delivery * The product shows unreasonable use * Packaging or included items required for the return are missing Any such adjustment will be assessed based on the condition of the returned product and applicable requirements. ## 11. Incorrect or Damaged Products If a customer receives an incorrect product or a product that arrives damaged, the customer should contact PKStores Customer Support as soon as possible. Customers may be asked to provide photographs or video showing: * The shipping package * Shipping label * Product * Product packaging * Damage or incorrect item PKStores will review the issue and provide the appropriate instructions. ## 12. Unused and Sealed Products For products that are required to remain sealed or unused for return eligibility, opening or using the product may affect eligibility, depending on the product and applicable terms. Customers should check the applicable product listing or contact PKStores before opening a product if they are unsure about its return conditions. ## 13. Marketplace Orders For products purchased through marketplaces such as **noon** or **Amazon.ae**, the applicable marketplace return procedures, terms, and conditions may also apply. Customers may be required to initiate or complete the return through the marketplace from which the order was purchased. PKStores will follow the applicable marketplace procedures for marketplace orders. ## 14. Refund After Returned Product Is Received PKStores' refund commitment is: **Returned product received by PKStores → Return inspected/approved → Refund issued within 7 days.** The customer's bank, card issuer, payment provider, or marketplace may require additional time to display the refunded amount after PKStores has issued the refund. ## 15. Warranty Claims Product defects that arise during an applicable warranty period may be handled under the separate **PKStores Warranty Policy**. Customers should contact PKStores if they believe a product has a manufacturing defect or warranty issue. Warranty claims are subject to the applicable warranty terms. ## 16. Customer Responsibilities Customers are responsible for: * Providing accurate order information * Packaging returned products appropriately * Returning the correct product * Including required accessories and components * Following PKStores return instructions * Providing requested photographs, videos, or other information * Keeping proof of shipment where applicable ## 17. UAE Consumer Rights Nothing in this policy is intended to exclude or restrict any mandatory consumer rights or protections available under applicable laws and regulations of the United Arab Emirates. Where applicable law provides a consumer with rights or remedies that differ from this policy, the applicable legal requirements will prevail. ## 18. Policy Changes PKStores LLC may update this Return & Refund Policy from time to time to reflect changes in products, marketplace requirements, business procedures, or applicable laws. The applicable policy will be determined subject to applicable law and the terms applicable to the customer's purchase. ## 19. Contact PKStores For return and refund assistance, please contact: **PKStores LLC** **Website:** [www.pkstoresllc.com](http://www.pkstoresllc.com) **WhatsApp:** +971 55 210 9544 Please provide your **order number, product name, and reason for the return** when contacting our support team. **PKStores LLC — Customer Support Team** **Key customer-facing rule:** **Once PKStores receives the returned product, an approved refund will be issued within 7 days.** The bank/payment provider may take additional time to display the funds after the refund has been processed.