Warranty Policy

# PKStores LLC – Warranty Policy **Website:** [www.pkstoresllc.com](http://www.pkstoresllc.com) **Customer Support / WhatsApp:** +971 55 210 9544 **Effective Date:** 16 September 2026 At **PKStores LLC**, we are committed to providing customers with reliable products and appropriate warranty support. This Warranty Policy explains the warranty coverage and claim process for products purchased from PKStores LLC. ## 1. Warranty Coverage Warranty coverage applies only to products that are advertised or sold with a warranty. The warranty period may vary depending on the product, brand, manufacturer, model, and applicable seller warranty. The applicable warranty period will be stated on the relevant product listing, invoice, warranty card, manufacturer documentation, or order confirmation. Unless otherwise stated, warranty coverage applies to **manufacturing defects and defects in materials or workmanship** occurring during the applicable warranty period. ## 2. Warranty Period The warranty period is product-specific. Customers should check the product listing or accompanying warranty documentation for the applicable warranty duration. Where a manufacturer provides its own warranty, the manufacturer's stated warranty terms and period may apply. The warranty period normally begins from the date of purchase or delivery, as specified by the applicable warranty terms. ## 3. What Is Covered Subject to the applicable product warranty, warranty coverage may include: * Manufacturing defects * Defective materials * Defective workmanship * Functional failure resulting from a manufacturing defect * Other defects specifically covered by the applicable manufacturer or seller warranty The product must have been used normally and according to the manufacturer's instructions. ## 4. What Is Not Covered Warranty coverage does not normally apply to damage or defects resulting from: * Accidental damage * Drops, impacts, cracks, or breakage * Misuse or abuse * Negligence * Liquid, water, or moisture damage * Fire or other external causes * Electrical surges or incorrect voltage * Improper installation or assembly * Unauthorized repair or modification * Tampering with the product * Use contrary to manufacturer instructions * Normal wear and tear * Cosmetic damage that does not affect functionality * Scratches, dents, discoloration, or similar physical damage * Consumable items or parts subject to normal consumption, unless specifically covered * Damage caused by unsuitable accessories or third-party components * Damage caused by natural disasters or other external events Specific exclusions may vary depending on the product and manufacturer's warranty terms. ## 5. Warranty Claim Requirements To process a warranty claim, PKStores may require: * Original order number or invoice * Customer name and contact details * Product model or serial number, where applicable * Warranty card, where provided * Description of the reported problem * Photos or videos demonstrating the issue * Other information reasonably required to verify the warranty claim PKStores may require the product to be inspected before determining whether the reported issue is covered by warranty. ## 6. How to Submit a Warranty Claim Customers can contact PKStores Customer Support through: **WhatsApp:** +971 55 210 9544 **Website:** [www.pkstoresllc.com](http://www.pkstoresllc.com) Please provide the order number, product details, and a clear description of the problem. Where appropriate, PKStores may request photographs or a video demonstrating the defect before arranging further inspection or service. ## 7. Warranty Inspection Warranty claims are subject to inspection and verification. The product may be examined by PKStores, the applicable seller, manufacturer, or an authorized service center to determine the cause of the problem. If the inspection confirms that the issue is a covered manufacturing defect, the applicable warranty remedy will be provided in accordance with the product's warranty terms. If the inspection determines that the issue resulted from misuse, accidental damage, liquid damage, unauthorized modification, or another excluded cause, the warranty claim may not be covered. ## 8. Warranty Resolution Depending on the product and applicable warranty terms, an approved warranty claim may be resolved through: * Repair of the product * Replacement of a defective component * Replacement of the product with an equivalent product, where available * Another remedy provided under the applicable manufacturer or seller warranty The available remedy depends on the product, manufacturer, warranty terms, inspection result, and availability of parts or replacement units. ## 9. Manufacturer Warranty Some products may be covered directly by the manufacturer's warranty. Where applicable, PKStores may refer customers to the manufacturer's authorized service center for inspection, repair, or warranty service. Manufacturer warranty conditions may differ between brands and products. Customers should follow the manufacturer's warranty requirements where applicable. ## 10. Imported Products For internationally sourced products, warranty service in the UAE may depend on the manufacturer and the specific warranty provided with the product. Before submitting a claim, customers may be required to confirm whether the product carries: * UAE/local warranty * International manufacturer warranty * Seller warranty * Brand-specific warranty The warranty applicable to each product will be determined by the warranty information provided with that product. ## 11. Marketplace Purchases Products purchased from PKStores through marketplaces such as **noon** or **Amazon.ae** may also be subject to the applicable marketplace terms and procedures. The product warranty itself will remain subject to the warranty stated for the particular product, manufacturer, or seller. Customers should retain their marketplace order information and purchase documentation for warranty purposes. ## 12. Warranty After Repair or Replacement Unless otherwise specified by the applicable manufacturer or warranty terms, repairing or replacing a product does not automatically create a new warranty period. The original warranty period will normally continue from the original purchase or delivery date. ## 13. Product Inspection and Service Time Warranty processing time may vary depending on: * Product type * Manufacturer * Service center * Availability of spare parts * Availability of replacement units * Technical inspection requirements * Complexity of the reported issue PKStores will provide relevant updates regarding the warranty claim where reasonably possible. ## 14. Customer Responsibilities Customers are responsible for: * Using the product according to the manufacturer's instructions * Taking reasonable care of the product * Keeping the purchase invoice and warranty documentation * Providing accurate information when submitting a warranty claim * Providing the required product information, photographs, videos, or serial numbers * Following reasonable instructions provided by PKStores, the manufacturer, or an authorized service center ## 15. Data and Personal Information For electronic products, customers should back up their personal data before submitting a product for warranty inspection or service. Customers should remove personal accounts, SIM cards, memory cards, passwords, and other personal information where applicable. PKStores and service centers cannot guarantee the preservation of personal data during inspection, repair, or servicing. ## 16. Fraudulent or Unauthorized Claims PKStores may investigate warranty claims and may reject claims where there is evidence of: * Intentional damage * Product tampering * Unauthorized modification * Unauthorized repair * False or misleading information * Serial-number alteration or removal * Replacement of original components without authorization This does not affect any mandatory rights available to customers under applicable UAE law. ## 17. UAE Legal Rights This Warranty Policy does not limit or exclude any mandatory consumer rights or protections provided under applicable laws and regulations of the United Arab Emirates. Where applicable law provides rights or remedies that differ from this Warranty Policy, the applicable legal requirements will prevail. ## 18. Contact Us For warranty assistance, please contact: **PKStores LLC** **Website:** [www.pkstoresllc.com](http://www.pkstoresllc.com) **WhatsApp:** +971 55 210 9544 Please include your **order number, product name/model, and description of the warranty issue** when contacting our support team. **PKStores LLC — Warranty Support** This version is **strictly a Warranty Policy**—there are no return-period, refund, cancellation, or general return-policy sections.