Account Deletion

How to delete your account

• In the PKStores app: sign in, open your account, choose “Delete account”, enter your current password and confirm.
• On the website: sign in and go to My Account → Delete Account, enter your current password and confirm.

Deletion happens immediately and you are signed out on all devices. We ask for your current password so that nobody else can delete your account.

Data that is deleted

• Account details: name, email address, phone number and password, and all sign-in sessions.
• Your address book, wishlist and saved cart.
• Your notifications and notification preferences, and your newsletter subscription.
• Checkout verification-code records linked to your account.
• Your name and email on reviews you wrote; the review text and rating stay published without your name.

Data that is kept

• Order and invoice records, including the name, phone number and delivery address stored on each order, because they are business and accounting records.
• Return requests, the reward points ledger, and gift vouchers.

These records are no longer linked to an account anyone can sign in to. Any open order is still delivered as normal. Unused reward points are forfeited. You can create a new account later with the same email address, but it will be a new, empty account.

Cannot access your account?

If you forgot your password, use Forgot password and then delete your account. If you still cannot, contact us from the email address registered on your account and ask us to delete it:

• Email: info@pkstoresllc.com
• Phone: +971552109544

We may ask you to confirm that the account is yours before deleting it.